Our Privacy Policy

While shopping with wood4floors or visiting our website, you trust us with your information. This Privacy Statement explains what details we collect and how we use it.

wood4floors is committed to protecting your privacy and complying with the data protection laws in the United Kingdom and Europe. This Privacy Statement, together with our Cookies Policy, explains how we use any information we collect about you and forms part of our Conditions of Website Use.

Information we collect from you and how we use it
We will collect information about you when you:

Buy things in the showroom
Shop online
Request Samples
Request Quotes
Request Fitting Quotes
Request Brochures and information
Sign up for news and offers

How do we use the information we collect about you?
We may use the details provided by you in a variety of ways, including:

To answer your questions or provide you with information you have requested
To process your order
To help with any questions and information
To provide a more customised online experience by showing you the most relevant products and offers
To keep track of sales and enquiries
To monitor how our customers transact with us in store and online
To contact you for your views and problems on our products and services
To keep you informed about the products and services that we offer
For market research purposes, by tracking activity on our site or in store to identify trends and improve content
To notify you about important changes or developments to our site or services

We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.

Understanding Our Clients
So that we can provide a better service, we want to understand the shopping activity of our customers. We may use a number of different techniques to do this:

We never see or store your payment card details.

When you order goods in store to be delivered, we will ask for your information choices as we would like to send you further details.

We may connect with social media sites so that we can better target our advertising while you are using these services and improve the relevance of what you see
We also use cookies to track online activity. You can find out more about this in our Cookies Policy. The information collected by cookies does not in itself identify a visitor to our site.

Disclosing your data
Wood4floors is wholly owned by Mafkildea. We never make your personal details available to other companies for their own marketing purposes.

However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail, texts and emails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.

How is your information protected
We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. For further details please see our Security Online section. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. Your information will be stored in Europe and will not be transferred to any other country.

Changes to our privacy policy
We keep our Privacy Policy under regular review and if we change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated in April 2018
Your Rights
This website is operated by wood4floors mafkildea You may request details of the personal information that we hold about you. If you would like a copy of it, please email us. A small fee may be payable.

We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us as soon as possible so we can update your details.